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Korean J Schizophr Res > Volume 17(1); 2014 > Article
Korean Journal of Schizophrenia Research 2014;17(1):27-35.
DOI: https://doi.org/10.16946/kjsr.2014.17.1.27    Published online April 30, 2014.
A Study on Satisfaction with Mental Health Services and Quality of Life among Patients with Schizophrenia in the Community Mental Health Center.
Hyun Mi Kim, Jin Sook Choi, Mi Ok Lee
1Division of Child and Adolescent Psychiatry, Department of Psychiatry and Institute of Behavioral Science in Medicine, Yonsei University College of Medicine, Seoul, Korea. wisemi27@yuhs.ac
2Department of Psychiatry, Seoul Medical Center, Seoul, Korea.
3The Positive People, Seoul, Korea.
Abstract
OBJECTIVES
The purpose of this study was to investigate client satisfaction with mental health services across sociodemographical and service utilization characteristics and to identify the predictors for quality of life for schizophrenic patients who registered in community mental health center.
METHODS
One hundred five schizophrenic patients who had received intensive or continuing care completed questionnaires, which included Consumer Satisfaction Scale and the Korean version of World Health Organization Quality of Life Assessment Instrument-Brief (WHOQOL-BREF). Subject's sociodemographic and service utilization characteristics were compared using t-test or one-way analysis of variance. To examine the influence of these variables on quality of life, stepwise multiple regression was conducted.
RESULTS
Consumer satisfaction scores differed significantly depending on the length of contact with a current mental health staff. In a stepwise multiple regression model, service relevance and occupation together explained 20.5% of variance in quality of life.
CONCLUSION
The results suggest that continuity in contact with a current mental health staff was important in consumer satisfaction. Service relevance and occupation had an impact on quality of life.
Key Words: Schizophrenia · Consumer satisfaction · Quality of life


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